MV Miquel Martí Villalba All projects

Case study · Fluxput · 2025 · now

Helping technicians find the answer without calling anyone.

Fluxput is an AI platform for field service teams and manufacturers. It turns manuals and catalogues into a copilot that answers on WhatsApp, in the app and on the web.

Role
Co-founder and CPO
Team
4 co-founders
Industry
Field service and manufacturers
Platforms
Web, Android, WhatsApp
OT-2481 In progress
X200 heat pump service
Work report
Close and sign
Tech copilot
Torque for the 4-way valve?
That figure isn't in this model's documentation. I'd check with the manufacturer.
No source · doesn't make things up
And the wiring diagram?
Here it is, section 6.2.
X200 manual · p. 112
Work order in the app and copilot with a cited source. Illustrative screens.

01 · The problem

The answer almost always exists. It's in a PDF nobody can read in the middle of a breakdown.

In field service, every question on site ends in a phone call: to a senior colleague, the office or the manufacturer. The technician loses time, the customer waits, and knowledge stays in a few people's heads.

~70%

of repeated technical questions were already answered in the manual on the technician's phone.

Our own field analysis, 2026.

02 · Product decisions

Three decisions that shaped the product

  1. 01

    WhatsApp before yet another app

    Technicians already live in WhatsApp. Putting the copilot there removed the friction of installing and learning something new.

  2. 02

    Always cite the source, and know how to say "I don't know"

    In a breakdown, a made-up answer is worse than none. Trust is designed: every answer shows where it comes from.

  3. 03

    A knowledge base per model, not a PDF

    Organising documentation by unit makes answers precise and shows manufacturers what gets asked about each product.

03 · My role

From discovery to release

  • Discovery

    Interviews and site visits with service teams and manufacturers to understand where time gets lost.

  • Copilot design

    Conversational flow, source citations and behaviour when the answer isn't documented.

  • Field app

    Work orders, reports with photos and audio, and customer e-signature.

  • Roadmap and releases

    Prioritisation, specs and releases up to version 3.6, with the WhatsApp assistant.

04 · Results

What moved

−50%
support calls from the field in the first 60 days
−35%
escalations to senior technicians in six months
5
modules in production: knowledge, copilot, analytics, operations and WhatsApp
2026
certified as a startup by ENISA

What I learned: the person who uses the product isn't always the one who pays for it. Technicians use Fluxput; manufacturers gain the most when their manual answers on its own.